Privacy Policy

Last Updated: June 28, 2026

First In Restoration respects your privacy. This Privacy Policy explains how we may collect, use and protect information when you visit our website, submit a form, contact us, request service or interact with our online content.

Information We May Collect

We may collect information that you voluntarily provide through this website, including:

• Name
• Phone number
• Email address
• Property address or service location
• City, county or service area
• Property type
• Description of damage or service needs
• Insurance-related notes you choose to provide
• Preferred contact method
• Any other information you submit through a form, email, phone call or message

We may also collect basic website usage information automatically, such as browser type, device type, pages visited, referring website, approximate location, IP address, traffic source and website activity data.

How We Use Information

First In Restoration may use information to:

• Respond to service requests
• Contact you about a quote, estimate, inspection or emergency service need
• Provide restoration-related information
• Schedule service or follow-up communication
• Document customer inquiries
• Support project communication and restoration planning
• Improve website performance and user experience
• Monitor website traffic, search performance and marketing effectiveness
• Protect against spam, misuse, security issues or fraudulent activity

Quote Forms and Contact Forms

When you submit a form on our website, the information you provide may be sent to First In Restoration by email or processed through website systems used to handle the request.

Website forms are provided for convenience, but they may not be monitored instantly at all times. If the request is urgent, please call (678) 483-7284 instead of relying only on a website form.

Photos, Videos and Job Documentation

First In Restoration may take photos, videos or other documentation at job sites for purposes such as project documentation, damage assessment, insurance-related documentation, internal records, communication with customers or property managers, quality control and restoration planning.

In some cases, photos or videos may also be used for educational, portfolio, website, social media or marketing purposes. When practical, First In Restoration will avoid sharing personal, sensitive or identifying information in public-facing materials.

If you have concerns about photos or videos being used for marketing purposes, please contact First In Restoration.

Cookies and Tracking Technologies

This website may use cookies, pixels, analytics tools or similar technologies to help the site function, understand visitor activity, improve performance and support marketing efforts.

Cookies may help remember preferences, measure website traffic, understand which pages are visited and evaluate how visitors find the website.

Google Analytics, Search Console and Advertising Tools

This website may use Google Analytics, Google Search Console, Google Local Services Ads, Google Ads and similar tools to help First In Restoration understand website traffic, search performance, advertising performance, lead activity, device information and how visitors find and use the website.

These tools may collect information such as pages visited, traffic sources, browser type, device type, approximate location, time on site, calls, form activity and other website or advertising interaction data. This information helps us improve website performance, marketing and user experience.

Local Services Ads and Advertising Leads

First In Restoration may receive lead information through Google Local Services Ads, Google Ads or similar advertising platforms. Information submitted or shared through those platforms may be subject to the privacy policies and terms of those third-party services.

How We Share Information

First In Restoration does not sell personal information submitted through our website.

We may share information when needed with:

• Team members or service providers helping respond to your request
• Website hosting, email, analytics, CRM or technology providers
• Insurance-related parties if you request or authorize assistance
• Property managers, owners or authorized representatives involved in the project
• Legal, safety or compliance parties if required by law or necessary to protect rights, property or safety

Data Security

We take reasonable steps to protect information submitted through this website. However, no website, email system or online transmission is completely secure. Please avoid submitting highly sensitive personal information through website forms unless necessary.

Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Your Choices

You may contact us to request that we update, correct or delete information you previously submitted, subject to legal, business, insurance, documentation or service-related requirements.

You may also adjust your browser settings to block or delete cookies.

Third-Party Websites

Our website may link to third-party websites. First In Restoration is not responsible for the privacy practices, security or content of third-party sites.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.