After the fire is extinguished and emergency responders have left, the priorities are safety, preventing further damage, documenting losses, and beginning the recovery process.

Here’s a checklist to walk you through the process:

Wait until the property is safe to enter. You should only re-enter your home or office building when the professionals have done their job and tell you it’s safe. If they say it isn’t safe, believe them! They may be aware of structural damages or unstable ceilings issues you can’t see, not to mention electrical hazards or gas leaks or contaminated air that are invisible to you.

Contact First In Restoration to assess the problem. A trained professional can help you take the steps that will help you get through the insurance process faster and more efficiently. You’ll want the voice of experience that First In Restoration offers to walk alongside you.

Avoid touching soot or damaged material. Be careful where you step and what you touch. Soot and smoke residue can spread easily and could stain surfaces. It is important to avoid handling affected items – even precious keepsakes – until the damage can be assessed.

Document all damage. Use your smartphone to document the damage. Shoot video of each room that has been affected, slowly panning through the scene as you walk along. Take as many cellphone photos as you need to show every item that has been damaged. You’ll want to conduct a room-by-room inventory of the damage and photo and video evidence will help in your case to get them replaced.

Notify your insurance company. When things have settled down, report the loss as soon as possible. This is where First In Restoration can be very helpful. The professional technicians can help partner with your insurance company to ensure that you get the most settlement that is possible.

Arrange professional restoration and cleanup. First In Restoration can test for hazardous chemicals (asbestos, lead, chemicals) that may have been unleashed or revealed during the fire. You will want fire damage restoration professionals to assess and clean the property and set up a plan to get you back into your home or business.

Grab all your important belongings. When the area is safe and you get the proper approval, retrieve your important documents, medications, valuables and electronics. If needed, you might want to rent a storage unit and keep them in a clean, dry location.

Don’t forget to document your expenses. Life goes on, but you’ll need to keep receipts so you can be reimbursed. Keep a file of all communications, invoices, estimates, receipts, and claim-related documents throughout the restoration process.

Georgia rain can be a serious threat to your property’s foundation, crawlspace air quality. At First In Restoration we know one thing is for sure: prevention is cheaper than repair. Here are some tips so you’re ready for the upcoming Georgia rain to help prevent water damage.

Check Your Gutters Like Your Home Depends on It

Leaves and pine needle debris will block water flow very quickly. When gutters overflow, the water is looking for any place to go. The could end up behind your walls and all the way into your basement. Make gutter cleaning a regular chore (or let the professionals clean them for you), and double-check that the downspouts are pushing water away from your home.

Your Landscaping Might Be The Culprit

Water needs to move away from your home. Mulch too high? Flower beds sloping the wrong way? Maybe your azaleas are too close causing water to pool up. You need to keep rainwater shifted away from your home and away from your foundation. Don’t know where to start? We always recommend calling a landscape company or architect that can help with preventative measures. 

Smelly Basement or Crawlspace? 

If your basement or crawlspace smell musty or feels damp, that means that water is already getting in to your home. Seal any cracks and have your crawlspace encapsulated. You should also consider installing a sump pump which will really help during the next downpour.

Pro Tip: If you see bubbling paint in your home, warping floors, or smell something kind of weird and earthy you may have water damage and hidden mold.

We Respond Fast to Georgia Water Damage

First In Restoration is Georgia’s most trusted name in water damage restoration and mold remediation. We’re IICRC certified, offer 24/7 emergency plumbing and provide full-service restoration including crawlspace encapsulation. We are based in Gwinnett County but serve all of Georgia.

Call First In Restoration: 470-748-0225 or visit www.firstinrestoration.com

Generally you think of mold as being weird spots on drywall or a musty smell in your bathroom. But mold can hide in places out of your sight like inside your home’s HVAC system which silently spreads mold spores throughout your vents.

Mold Loves HVAC Systems

HVAC units are the perfect places for mold families to form. Mold loves dark and moist spaces. Condensation from HVAC coils and HVAC ducts mix together with dust that has buil up creating the perfect coughing cocktail. Once it forms in your HVAC system, it will spread quickly through your home and into the air you and your family breathe.

Mold Health Risks 

Mold spores can cause tons of health problems, especially for folks with allergies, asthma and compromised immune systems. Mold from HVAC systems can cause symptoms such as coughing, sneezing, headaches, fatigue, as well as chronic respiratory problems. Since it came from mold in your HVAC system that means you are breathing it in every day without realizing it.

How Do I Know if My HVAC Has Mold?

• Do you smell something musty or sour when your HVAC system turns on and runs?
• Do you see mold around vents or air returns?
• Have you noticed allergy or asthma symptoms while indoors?
• Do you see a lot of dust or moisture around your unit?

Don’t Try DIY 

Mold in your HVAC system is not a project for someone that’s not a professional — a handyman or spraying bleach won’t cut it. To remediate mold in your HVAC takes a company with specialized training, testing, equipment as well as containment methods to safely clean and restore your infected HVAC system. At First In Restoration, we’re IICRC certified and experienced to tackle mold issues.

Call the Best in Georgia — First In Restoration

If you think you have mold in your HVAC system, do not delay. Call the number one water damage and mold remediation company in Georgia. First In Restoration is IICRC certified, offers 24/7 emergency service and handles everything from cleanup to full reconstruction. We’re based in Loganville but serve all surrounding areas in Georgia. Call now: 470-748-0225, www.firstinrestoration.com

Here are three easy ways to make your home a little greener on Earth Day.

1. Fix Leaks & Dripping Faucets: That annoying dripping faucet is wasting thousands of gallons of water a year, not to mention thousands of dollars (yep, your bill is definitely affected by a dripping faucet). Repair leaky faucets and small leaks early to help prevent long term issues.

2. Install a water monitor: You can prevent major water damage to your home by investing in a Smart Water Monitor (Amazon, y’all!). These devices can detect leaks or even unusual water usage. The monitor will send you an alert directly to your home. It’s a small investment that will give you peace of mind and help prevent major water damage.

3. Clean those gutters: Water around your foundation or water backing up on your roof is a big no-no! You want to keep debris cleaned out of your gutters to protect your home. This also helps with storm water runoff.

Protect Your Home from Water Damage

At First In Restoration, we believe in doing things differently. From fast response times to eco-friendly cleanup First In Restoration will restore your space quickly. Whether it’s water damage, emergency plumbing or mold remediation our IICRC-certified team is ready 24/7, call First In Restoration today: 470-748-0225, www.firstinrestoration.com

Easter Sunday is a holiday that should be about family, delicious food, traditions and making memories, not a surprise waterfall from your ceiling from water damage.

When everyone’s in town and you’re hosting a big family get-together, your home’s plumbing is working extra hard. The strain from additional people using the bathroom or running multiple loads of dishes through out the weekend can stress out your home’s plumbing system. Everything seems fine at first — Then a guest’s toilet overflows. Maybe your dishwasher leaks mid-cycle. Even worse — your hot water heater decides that after all of these years of faithful service, it’s time to give out, resulting in a flooded garage, attic, or basement while you’re just trying to carve the ham and serve some casseroles. .

Why Holiday Water Damage Happens

When your house is full, your plumbing doesn’t get a break. Common holiday mishaps or heavy use include:

• Clogged toilets or drains
• Appliance leaks from old dishwashers or washing machines
• Hidden pipe bursts
• Water heaters throwing in the towel

What to Do If Water Damage Strikes During Easter

1. Stay calm. Shut off the water supply to your house. (Click HERE for a video on how to do this).
2. Protect valuables. Move electronics, heirlooms, and an important items away from the affected area if possible.
3. Document all of the damage. Take photos and video to submit to your insurance company (do this even if you decide not to file a claim).
4. Call First In Restoration immediately. The longer the water sits, the more damage it causes to your home and it’s structure, and mold can begin to spread within 24-48 hours of water exposure.

We’re Available — Even on Easter

At First In Restoration, we know emergencies don’t take holidays off. That’s why we don’t either. First In Restoration’s emergency response team is on call 24/7 for your water damage emergency.

Call 470-748-0225 any time, www.firstinrestoration.com

It’s already frustrating to experience water damage in your home or business. Having a water damage insurance claim denied is your worst nightmare. While water damage restoration is necessary, it can be costly, especially the longer the water has been left to sit.

If you have to come out of pocket for water damage restoration, you may be left wondering how much everything will cost and how you’ll pay the bill? With First In Restoration you still have options, even if your water damage claim was denied.

Why Was Your Water Damage Insurance Claim Denied?

Insurance companies have strict guidelines on what they cover. It’s important to review your policy closely every year when it is up for renewal. Common reasons for insurance claim denial may include:

• Gradual Damage – If you had a leak for a long time (even if you didn’t realize it) or if you didn’t properly maintain your home and it caused a long-term leak, then this is considered homeowner negligence and will not be covered.
• Flood vs. Water Damage Confusion – If your home floods from heavy rains, storms or overflowing rivers and creeks you will need separate flood insurance for that. Typically standard insurance will not cover it.
• Late Reporting – Failing to report damage immediately to your insurance company make get your claim denied. Your insurance company may take the stance that the delay in calling to make the claim worsened the damage of your home (which will cost them more money).
• Incorrect or Insufficient Coverage – There is more than one type of water damage and your insurance policy may have exclusions you weren’t aware of. It’s best to talk to local insurance agent to make sure you’re covered.

What to Do If Your Water Damage Claim Is Denied

1. Review Your Policy 

Read every detail in your insurance policy regarding water damage coverage and the reasons for denial. 

2. Request a Written Explanation

If your claim was denied over the phone by the adjuster, consider requesting a formal written explanation by the insurance company. This will show you the exact reason for claim denial and you can determine whether you should challenge the decision.

3. Gather Evidence & Documentation

Your insurance company may have denied the claim due to lack of sufficient proof. You can help strengthen your case with:

• Photos and videos of the damage
• Repair invoices and written professional assessments and estimates
• Reports by plumbers or contractors outlining the issue

4. File an Appeal

Most insurance companies allow you to appeal a denied claim. Submit a written request with the following:

• Give an explanation (in detail) of why you believe the damage should be covered
• Add any additional documents or expert opinions (ie: from your plumber) supporting the claim
• Reference line items of your policy if coverage should apply

5. Consult a Public Adjuster 

A public adjuster has the authority to review your insurance policy as well as your case. They can represent you and negotiate with your insurer on your behalf. 

6. Consider Legal Action

If everything else fails you may have to take matters into your own hands and consider:

• Filing a complaint with the Georgia’s insurance commissioner.
• Hire an attorney that specializes in disputes with insurance claims.

How First In Restoration Can Help

Dealing with water damage AND a denied insurance claim is overwhelming. At First In Restoration, the best water damage restoration company in Georgia, we work directly with homeowners and businesses to assess and restore water damage. Call First In Restoration today at 470-748-0225 or visit www.firstinrestoration.com.

Your yard can either protect your foundation or cause major water damage.

If you have poor drainage, a sloped yard or have plants too close to your foundation it can direct water straight into your crawlspace or basement. Over time these issues can lead to structural issues to your home, mold damage and even a flooded foundation.

On the flip side, strategic landscaping — like grading your yard away from the home, using proper gutter extensions and planting water-absorbing shrubs — can help keep water far from your house to help prevent water damage.

Even your plant choices make a difference. Water-absorbing shrubs and deep-rooted native plants will help soak up excess groundwater, and mulched garden beds can reduce erosion and slow the flow of rainwater across your property.

When done correctly, your landscaping can guide water away from your home and toward safer drainage zones — keeping your foundation dry, your crawlspace clear and your risk of water damage low.

If you’ve experienced water damage in your home from landscape issues you need to call First In Restoration, Georgia’s number one rated water damage restoration company: 470-748-0225, www.firstinrestoration.com

Gutters are your first line of defense when it comes to water damage. For some reason, homeowners kind of put gutter maintenance off when really they should be top of mind. At First In Restoration, we’ve seen firsthand how clogged, damaged, or misaligned gutters can lead to major water damage headaches for homeowners. First In Restoration is Georgia’s #1 water damage restoration company and we want to help you prevent water damage before it even happens. The best way to stay ahead of water damage is with seasonal maintenance.

How Gutters Protect Your Home

Gutters are designed to collect rainwater from your home’s roof, but did you know that they also help with:

• Keeping water from seeping into your foundation and crawlspace
• Soil erosion around the perimeter of your home
• Preventing mold growth on your siding as well as roof edges
• Helps prevent basement flooding

Your Gutters Might Be Failing

Not sure if your gutters are due for some attention? Look for these indicators that water isn’t being properly channeled:

• Water gushing over the gutters during rainstorms
• A pool of water near the home’s foundation
• Gutters pulling away from the house (or if you notice they are sagging)
• If you see cracks, holes or rust
• Water stains on exterior siding or soffits (or if you start to see stains on your interior walls or ceiling)

Gutter Maintenance Tips for Every Homeowner

• Clean your gutters at least twice a year during spring and fall (or more often if you have a lot of trees in your hard)
• Install gutter guards which will reduce the amount of debris that builds up in your gutters.
• Check your gutter downspouts and make sure water is draining away from your home.
• Inspect after storms for clogs or visible damage.
• Trim overhanging trees to minimize leaves, pine straw and twigs that will fall into your gutters.

When to Call a Professional from Water Damage to Gutters

We love a good DIY project so we get it. But, sometimes, DIY just isn’t enough. If you are experiencing small issues it may be time for new gutters, and if water has already made its way into your home, it’s time to call First In Restoration to get it dried in and prevent toxic mold.

Why Choose First In Restoration?

First In Restoration is the top water damage restoration company in Georgia, IICRC certified in water damage cleanup and mold remediation. Our team is available 24/7. Call us today at 470-748-0225 if you have water damage, www.firstinrestoration.com

First In Restoration knows it’s not just about protecting your home’s structure from water damage—it’s also about your personal items inside. As the best water damage restoration company in Georgia, First In Restoration has seen how unexpected water damage disasters can put personal belongings at risk. The damage from a busted pipe can be devastating. That’s why it’s important to check your insurance policy and ask your local agent: “Are my high dollar personal items actually covered in my homeowners insurance policy?”

What Qualifies as a High Dollar Item?

Think of high quality or “big-ticket” items in your home such as jewelry, fine art, designer bags, antique furniture, expensive electronics and even musical instruments. Most of the time homeowners assume these items are protected through their standard insurance policy but unfortunately that isn’t always the case. 

Standard Coverage Limits Might Not Be Enough

Homeowners insurance policies have coverage limits for specific categories like jewelry or electronics. Your policy may only cover $1,500 worth of jewelry—even if you own $15,000 in diamonds and gold. That leaves a big gap in protection with your standard policy.

How to Know If You’re Covered 

• Review the Policy: Look at the section about personal property. Check for sub-limits or exclusions.
• Check for Riders or Endorsements: These are add-ons that increase coverage limits on specific items through your policy.
• Talk to Your Agent: Ask your local agent if your high dollar items are fully protected with your policy and if something happened, what documentation would be needed in order to file a claim.

What to Do if You’re Not Covered for High Dollar Items Under Your Current Insurance

• Scheduled Personal Property Endorsements: These are itemized lists of your valuables that you’ve insured at full value.
• Separate Insurance Policies: For very high-value collections, a standalone policy may be the better route with better protection.
• Regular Appraisals: Insurance companies often require updated appraisals to make sure your items are still properly valued.

Pro Tips to Keep Your Coverage Solid

• Take clear, dated photos or videos of your belongings
• Keep purchase receipts and appraisals in a safe (preferable water and fire proof)
• Update your insurance when you inherit something valuable or make a large purchase.
• A home inventory app will help you stay organized

Why This Matters After a Disaster

If a disaster hits your home, your claim is only as good as your documentation and coverage. Don’t wait until something gets ruined to realize your policy isn’t enough.

Why Call First In Restoration?

At First In Restoration, we’ve helped hundreds of homeowners recover from unexpected disasters that threaten both their homes and their valuable possessions. As the top water damage restoration company in Georgia, we’re IICRC certified, specialize in emergency plumbing, and are always ready to respond when things go wrong. If your valuables are at risk due to water damage or mold, don’t wait—call us at 470-748-0225 or visit www.firstinrestoration.com today.

We are loving this beautiful spring weather in Georgia. Spring is a time for fresh air, blooming flowers… and finding surprise water damage? 

Unfortunately water has a way of hiding in odd spots in your home. 

Here are some areas you need to check this season for water damage to your home:

• Behind Your Walls – That small discoloration on your wall or ceiling might be hiding a major pipe leak.
• Under Appliances – This is a big one. We get a lot of calls regarding leaking appliance such as refrigerators (ice machine), dishwasher and washing machines. At least quarterly move them to inspect around the area and look for moisture (or mold). 
• Inside Air Ducts – Moisture in your HVAC system can lead to mold growth. We often see this in unconditioned crawlspaces that are also improperly encapsulated.
• Around Windows – Spring rain loves to find its way under old window seals and caulk that’s old and has dry rot. This can be easily fixed with new windows, seals or new caulk.
• In the Attic – Winters in Georgia are bizarre. Freezing rain, sometimes hail, sometimes a tornado, occasionally snow! Your roof may have formed a leak during the winter storms which could be causing damage you haven’t noticed yet. Another thing to note– your attic is hot, if you have mechanical items in your attic (such as an HVAC unit or ducts) they can condensate inside on the inside and outside of the duct work causing mold to form.

We know that surprise water damage is a homeowner’s worst nightmare, but keeping your eye out and catching it early can save you a huge headache (and costly repairs). If you start to notice musty smells, warped flooring, or stainingit’s time to give First In Restoration a call.

Why You Should Call First In Restoration

Water damage doesn’t wait for a convenient time that’s why First In Restoration offers 24/7 emergency service, fast response times and expert restoration to get your home or business back to normal as quickly as possible. Whether it’s a small leak or a major flood, we have the tools and expertise to handle it all.

Call First In Restoration at 470-748-0225 or visit www.firstinrestoration.com—because when water damage strikes, you need the best team on your side.